Introduction
Aeon Ops ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call center platform and services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Company information and billing details
- Account credentials and authentication data
- Communication preferences and settings
Call Data
When you use our platform, we collect:
- Call recordings and transcriptions
- Call duration, timestamps, and disposition codes
- Phone numbers (caller and recipient)
- Lead and contact information synced from your CRM
Technical Information
We automatically collect:
- IP address and browser type
- Device information and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send billing information
- Send technical notices and support messages
- Respond to your comments and questions
- Ensure TCPA compliance and regulatory requirements
- Detect and prevent fraud and abuse
- Analyze usage patterns and optimize performance
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
- Integrated Platforms: CRM and dialer platforms you connect to our service (GoHighLevel, VICIdial, Twilio, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure data centers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained according to your account settings and applicable regulations (typically 90 days to 7 years depending on jurisdiction).
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing activities
- Export your data in a portable format
- Opt-out of marketing communications
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect functionality.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us: