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Frequently Asked Questions

How do I connect my CRM to Aeon Ops?

Navigate to Settings > Integrations and select your CRM platform (GoHighLevel, HubSpot, or Salesforce). Follow the authentication flow to grant access, and your leads will automatically sync within minutes.

What browsers are supported for WebRTC calling?

We support the latest versions of Chrome, Firefox, Edge, and Safari. For the best experience, we recommend using Chrome or Edge with a stable internet connection of at least 1 Mbps.

How does TCPA compliance work?

Our platform includes built-in DNC scrubbing, call recording consent management, and automatic compliance logging. All calls are timestamped and recorded according to federal regulations.

Can I use my existing phone numbers?

Yes! You can port your existing numbers or purchase new ones through our integrated providers like Twilio and DID For Sale. Number porting typically takes 7-10 business days.

What happens if my internet connection drops during a call?

Our system automatically attempts to reconnect within 5 seconds. If reconnection fails, the call is logged with the disconnection reason, and you can call back the lead with one click.

How do I add new team members?

Go to Settings > Team Management and click 'Invite Agent'. Enter their email address and assign permissions. They'll receive an invitation to create their account and start making calls.

Popular Resources

Getting Started Guide

Learn how to set up your account and make your first call

Read Guide

TCPA Compliance

Understand compliance requirements and best practices

Learn More

System Status

Check current system status and uptime

All Systems Operational

Still Need Help?

Our support team is available Monday - Friday, 9:00 AM - 6:00 PM MST